Terms and Conditions

ClinicFlow – Web Store Terms & Conditions of Service

Effective Date: August 1, 2026

Provider: Comise Solutions Inc. / ClinicFlow

Welcome to ClinicFlow. By purchasing, subscribing to, or utilizing the ClinicFlow smart digital clinic and queue management platform through our web store, you ("Customer," "User," or "Subscriber") agree to be bound by the following Terms and Conditions ("Terms").

1. General Overview & Services

ClinicFlow provides a cloud-based practice management software including online patient booking, live queue management, digital patient health records (EHR), automated SMS notifications, and reporting analytics. Service provisioning begins immediately upon checkout completion and account activation via the web store.

2. Pricing, Taxes & Billing

• VAT Inclusive Rates: All subscription rates, service fees, and add-on charges quoted on the ClinicFlow web store are inclusive of Value Added Tax (VAT).

• Starter Monthly Package & Separate SMS Billing:

  • The Starter Monthly Package includes an allotment of 100 outbound SMS credits per billing cycle for booking confirmations, reminders, and queue notifications.

  • Any SMS sent in excess of the 100 included SMS credits within a single monthly billing cycle will be subject to separate post-paid billing or usage-based wallet deductions at the prevailing per-SMS rate.

  • Unused SMS credits from the 100 monthly allowance do not roll over to subsequent billing cycles.

3. Promotional Discount Code (CSCFLAUNCH)

• The promotional discount code CSCFLAUNCH is valid for eligible web store purchases and subscription plans redeemed on or before December 31, 2026.

• The discount code is non-transferable, cannot be exchanged for cash, and expires automatically after December 31, 2026.

4. Data Privacy, Protection & Security

• Compliance with Privacy Laws: Both parties agree to strictly comply with applicable data protection laws, including the Data Privacy Act of 2012 (R.A. 10173) and its Implementing Rules and Regulations.

• Role of Parties: ClinicFlow acts as a Personal Information Processor (PIP) processing patient data strictly on behalf of the Customer (Data Controller).

• Data Ownership: All patient data, health records, and clinic activity logs entered into ClinicFlow remain the exclusive property of the Customer.

• Security & Audit Trails: ClinicFlow implements technical, physical, and organizational security measures (including data encryption) to safeguard patient privacy. System activity is logged with secure audit trails to ensure operational transparency.

• Patient Consent: The Customer is responsible for obtaining all necessary consents from patients prior to logging records or sending SMS notifications via ClinicFlow.

5. Acceptable Use & Account Responsibilities

Customers are responsible for maintaining the confidentiality of their login credentials. Users agree not to utilize ClinicFlow's SMS transmission network for unsolicited marketing, spam, or prohibited communications.

6. Cancellation & Refunds

Subscriptions may be canceled at any time via the web store user portal. Cancellations will take effect at the end of the current billing cycle. Refunds are not issued for partial billing periods or unused SMS balances within the starter allotment.

7. Contact & Inquiries

For questions regarding these Terms, billing inquiries, or technical support, please contact customer support through the ClinicFlow web store portal.